Venstar's Privacy Policy

This document should be read in conjunction with our Cookie Policy and our Data Retention Policy.

Venstar is committed to promoting very high standards in the handling of personal information, and to protect an individual's right to privacy. We will not disclose or pass on any information we hold on an individual or client without their express written permission, unless we are under a legal obligation to do so.

We value your trust, and we understand that handling your personal and financial information with care is our most important responsibility. We maintain strict physical, electronic and procedural safeguards to protect the security and confidentiality of your information. So, only those who provide the products or services you might need are authorized to have access to your relevant personal or financial information. Please visit our Security Page for further information.

The data controller for (1) Marketing and Sales and (2) Venstar Exchange ("Venstar") service-related activities and (3) Recruitment is: Venstar Holdings LLC (105 Court St #233, Middlebury, VT 05753, United States). Learn more about Venstar Holdings LLC on our About Us Page.

Data Controllers of our Processing Partners: Venstar Exchange selects a suitable payment processor for each client upon registration, depending on the clients needs. The Privacy Policy and Data Controller information for the selected payment processor is sent to the client upon registration. Please contact our Data Protection Officer (see below) if you require this information before registration.

If you feel something is not addressed in this Privacy Policy or have further questions, our Data Protection Officer (DPO) can be reached at privacy@venstar-exchange.com.

We process personal data based on consent according to Art. 6(1)(a) of the EU General Data Protection Regulation ("GDPR"), which you are free to give or refuse. Visitors from those countries where it is required will see consent options when they visit our website for the first time, and by clicking the privacy policy consent checkbox when submitting contact or registration form data on our website. Those same visitors can change their decision at any time by clicking the Cookie Options button that is then visible on the bottom of our website. If you change your decision it will not affect the lawfulness of processing based on consent before its withdrawal.

We work hard to find and introduce new people to our services, as well as to improve the quality of our website. We want to communicate clearly and directly with everyone that visits. To do this we need data. This data, and what we use it for, is broken down as follows:
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We request processing of personal data of visitors, such as an IP address and a cookie identifier, and, if an information request form is submitted by a visitor, a name and an email address or phone number, so that we have a means to reply. We also collect non-personal data to learn how visitors find our website, what kind of device they’re using, how long they stayed, which pages they visited, etc. This non-personal data is tied to a temporary identifier set in a browser cookie on the visitor's own computer and which is removed after a short period (see our Cookie Policy for more detail). This helps ensure that we don't count returning visitors as separate visitors.

Please see Venstar's Data Retention Policy for a detailed breakdown on what data is stored under what circumstances and when it may be deleted.